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Customer Billing Policy

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Please answer all 10 quiz questions on Customer Billing Policy.

Staff Name
1. After the reading, the account invoice is generated and sent to the customer. All invoices__________________ from date issued.
2. What is Special Reading?
3. WAF is committed in providing customers, a bill statement which includes usage charge billed by WAF and includes all relevant details including amount due, recent transactions, due date, meter serial number, meter account number, customer name, property location, breakdown of usage by the approved tariff.
4. WAF communicates the Bill Statement with its customers via one of the following modes
5. It is mandatory for all Commercial and Industrial Customers to be registered on an electronic billing mode.
6. A water meter is subjective for disconnection if illegally:
7. Fees and penalties apply on a case by case basis if water supply is illegally connected
8. Payments made to unauthorized agents or staff will not be reconnected
9. Bill objection period is __________________ from date of service in order to qualify for assessment
10. WAF will not strive to address all billing complaints within a reasonable time and provide feedback to customers accordingly
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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.