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eBill Signup

Please use this form to request for SMS or Electronic copies of your quarterly water bills. To successfully subscribe, please ensure all information that will be entered on this form needs to be accurate and should match with the information we already have on our database. If you are unsure of your account details, please contact our National Call Centre on +679 334 6777 or 5777 (for Vodafone, Digicel & Inkk users).

Please note all fields marked with (*) is compulsory. Hardcopy bills will be available to customers’ upon request at a customer care office nearest to you.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.