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Understanding your bill

Your bill is provided to you on a quarterly basis. Whether you are a domestic or commercial customer, it is important to understand your bill, the rate applicable to you and how it is calculated.

Your bill is fairly easy to understand and read. Each item, such as Meter Serial (also referred to as Meter Number), Previous Reading, Current Reading, Units Consumed and other important information, is clearly labelled.

Your charge is calculated using a tiered method based on how many units you consume. 1 unit is 1000 litres or 1 cubic metre. Rates are different for Domestic, Commercial, Government, Schools, Places of Worship or if you have signed up for our free water allowance as a domestic customer.

Below is an example of a bill and a list of rates for each type of customer.

Remember, if you have any questions you can always contact us or call 334 6777, our National Call Centre, shortcode 5777 or our toll-free line 1507 (1508 for our Northern customers).


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.