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The WAF App gives real-time information, as well as details about your WAF water account, such as account balance, overdue amount, due date, and so on. It will also offer a history of your consumption over the period, as well as copies of customer statements.

You will be kept updated with WAF news and media alerts. You will receive various alerts on your devices which as bill release alerts, reminder alerts, and overdue alerts. We will also notify you of water disruptions in your area. When starting the app, the user can select 3 geo-locations on the map and for any water disruptions in those selected areas, we will alert you. 

Customers will also be able to use the app to submit concerns and compliments. They can then use the feedback email to check back on their complaints.

Finally, if a customer’s phone number or email address changes, they may now update these details via the app, and the changes will be effective instantly.

To register for the app, you must enter your WAF account number as well as the email address that you would have provided to WAF. If this information is accurate, you will receive an email verifying your registration as well as a web link to finish the last steps of registration. You will be prompted to create a password, and once done, you should be able to access your account information through the portal. This is completed entirely online, with no need to phone or visit the WAF office.

If you have not provided an email address, simply contact the WAF customer support team to add your email ID before registering online to access the portal.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.