Skip to content


The Water Authority of Fiji (WAF) would like to advise all of our customers that in light of the widespread community transmission of COVID-19, WAF has implemented further safety measures for the protection of its customers and staff.
All WAF customers and visitors visiting any WAF premises are advised that effective from Wednesday, 21 July 2021, all unvaccinated persons are requested to make an appointment prior to visiting any WAF premises.
This will enable WAF to ensure that on the date and time of the appointment, the customer or visitor is seen and attended to by a fully vaccinated employee who is wearing additional protective equipment.
Partially vaccinated and fully vaccinated persons may continue to enter WAF premises without an appointment during normal operating hours provided that the customer or visitor produces his/her vaccination card prior to being allowed entry.
The following requirements remain in place for all customers and visitors regardless of their vaccination status when visiting any WAF premises.
All customers and visitors must:
(a) wear a face covering;
(b) undergo temperature checks at the entry point of WAF premises;
(c) download the careFIJI mobile application and keep bluetooth activated to enable better contact tracing. In the event a customer or a visitor does not have a smart phone, he or she is required to record their details in the manual register kept at WAF premises; and
(d) maintain a physical distance of 2 meters away from another person in a queue.
Customers or visitors who breach any of the safety protocols above or are found to have a temperature at fever point will not be permitted entry inside the WAF premises.
WAF customers and visitors are further advised that WAF offices are not functioning at full capacity as a number of our staff are working remotely in order to ensure staff safety.
As such, customers and visitors are advised that there may be delays in services provided by WAF at any of its premises, and WAF requests your patience in this regard to allow us to effectively
serve you.
Customers are also encouraged to take advantage of the online services WAF has to offer in addition to our 24/7 call center.
For Complaints, Reconnections and Assistance
  • Call our National Contact Centre on 3346777 or shortcode 5777
  • Customers in the Northern Division can contact our Call Centre in Labasa on toll-free line 1508
  • Contact us via our Website –
  • Email us on
  • Contact us via our Social Media Platforms:
For Bill Enquiries
  • Call our National Contact Centre on 3346777 or shortcode 5777
  • Contact us via our Website –
  • Chat with us via our livechat.
  • Check your bill directly here:
For New Meter Connection


  • Download a New Connection form: Residential or Commercial
    Completed forms with required information should be emailed to

If you are following up on your new meter connection application, please email your account number and name to for further assistance.

For Account Updates


Please switch to email or sms billing for your convenience. You can apply here:

For Queries and Cashier Payments

Office Opening Hours: 8 AM to 4 PM

Cashier Opening Hours: 8 AM to 2:30 PM

  • Our change in Operating Hours is due to the current COVID-19 situation.
  • Customers are encouraged to utilise our online payment options.
For Water Carting

For Rural Water carting to non-metered customers please call our toll-free line 1507 for assistance – available daily from 8 AM to 5 PM.

For Bill Payments

1. Licensed collection agents:
• Max Value
• Post Fiji
• Vodafone MPaisa
• Digicel Mobile Money

2. Online Banking


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.