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Customer Care Centers

Suva Center
Shop 4 Post Fiji Arcade. CBD Suva

Nasinu
Manohan Building, Corner of Caubati and Kings Road

Nausori
Cunningham Road Nausori

Navua
Ground Floor, Ro Matanitobua House, Navua Town

Sigatoka
Mali Naidu Bldg., Mission Rd, Sigatoka Town

Nadi
Ground Floor -Credit Corp Bldg., Namaka Town

Lautoka
FRCS Building No.2, Tavewa Avenue, Lautoka

Ba
Bank Street, Ba Town

Tavua
Nabuna Street, Tavua Town

Rakiraki
Yaratale road – WAF depot

Labasa
Main Street, Neseakula Rd, Labasa

Savusavu
Vunikoka, Bucabay RD, Savusavu

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We’d love to help

Have questions?

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.