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#WAFUPDATE: We wish to advise our customers that the Authority’s National Contact Centre will be limitedly available ONLY via shortcode on 5777 this Sunday (17/03/19) from 8am onwards. 

Both, the landline number 334 6777 and toll-free shortcode 1507 will temporarily unavailable due to upgrading work at the Water Authority of Fiji’s National Office in Nasinu. 

The WAF National Contact Centre will fully resume its normal services by 8am Monday morning (18/03/19). 

The Authority apologizes for any inconvenience caused to its valued customers. 



What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.