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WAF Addresses Water Supply Disruptions in Dokanaisuva and along Khalsa Road junction to Colo-i-Suva

Suva City, 25 April 2024 – The Water Authority of Fiji (WAF) confirms that a recent disruption in the water supply was experienced by residents in its Upper Tovata System, from Khalsa Road Junction to Colo-i-Suva and are taking action to address the situation.

WAF acknowledges receiving complaints from residents and wishes to advise that disruption notices were communicated to customers in the affected areas through the WAF mobile app and text blasts. However, we do sincerely apologize that the notification did not reach all customers who were affected and recognize the importance of keeping our customers informed during instances of service interruptions. Restoration works are currently ongoing and water supply is being progressively restored to affected areas.

We kindly request residents to reach out to WAF’s customer care lines on 5777, 1507, and 1508 for updates and assistance during this time.

Real-time updates and notifications are available on our mobile apps on any disruptions that may affect the water supply in your area. The app provides a convenient platform for customers to stay informed and receive timely updates on developments or changes in water supply.

WAF remains committed to providing reliable and high-quality water services to all Fijians. We apologize for any inconvenience caused and appreciate the patience and understanding of the residents during this challenging period.


For more information, please contact the WAF Communications Team via email at


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.