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Reservoir Levels At Healthy Levels, Supply Disruption to Thousands Mitigated.

The Water Authority of Fiji (WAF) would like to advise our valued customers that the turbidity issues causing critical water levels at our Flagstaff, Nagatugatu, Tacirua, Dokanaisuva, and Colo-i-Suva Reservoir has been resolved and the water supply has been normalised.

WAF Chief Operating Officer, Seru Soderberg, said that the earlier advisory was put out for customers to store water in case the reservoirs reach critical operating levels that would have caused no water supply.

“Our team worked quickly to identify issues and put out relevant notices as soon as possible, so our customers can prepare accordingly,” said Mr Soderberg.

“A few customers at elevated areas faced intermittent and low-pressure supply yesterday however as the turbidity issues were resolved, reservoir levels were built up throughout the day yesterday. This enabled the mitigation of a possible major disruption that would have affected a lot of our customers.”

Mr Soderberg reminded customers that we are still in the midst of cyclone season, and to always have water stored for at least 2 to 3 days worth of use, in case of emergencies due to natural disasters like cyclones and flooding.

We thank our customers for their patience and understanding.

For further enquiries, customers can call 3346777 and 5777 (all-mobile network users), email or go to the WAF Facebook page at


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.