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Public Advisory – Unplanned Water Disruption Notice

The Water Authority of Fiji (WAF) wishes to advise our customers in Labasa that due to high raw water turbidity at the Benau Water Treatment Plant, caused by frequent backwashing, treated water production has been reduced to maintain water quality to a level that is safe for human consumption.

As a result, customers in the following areas are advised to expect a disruption in their water supply.

Affected areas are:

Benau Reservoir:

– Siberia
– Batinikama
– Vunivau
– Soasoa
– Cawaira
– Vunika
– Basoga
– Rara
– Tovata
– Korowiri
– Vunicuicui
– Lajonia
– Avua
– Saint Augustine
– Wailevu
– Tiri
– Bocalevu
– Qaloyaga
– Benau
– Naduna
– Uluinakavika

Volanau Reservoir:

– Vatunibale
– Bulileka
– Low Cost
– Mani Road
– Vitadra
– Urata
– Boca
– Dreketilailai
– Boubale

Customers are kindly advised to boil all drinking water before consumption, should they come across discoloured water in their taps.

We sincerely apologise for any inconvenience caused and WAF treatment teams will continue monitoring incoming raw water quality and restore the plant to full production once safe to do so.

We seek your understanding and patience until such time supplies normalise.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.