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Public Advisory – Unplanned Water Disruption Notice

The Water Authority of Fiji (WAF) would like to advise our customers that due to the heavy downpour and flooding, we had to close the main valve at the Nabouwalu Intake as a safety measure. As a result, residents in the areas below will face low pressure to no water from now until further notice.
Affected areas:
* Bua Provincial Quarters, Namulomulo, Raviravi, Namau, Wairiki Mill, Navave Village, Vunirara & Nanuku Settlement
Water carting trucks are on standby and can be requested in case of an emergency by calling 1508 (all mobile networks).
We sincerely apologise for any inconvenience caused and we seek your patience and understanding until such time supplies normalise.
For further enquiries, customers can call 334 6777 or shortcode 5777 (all mobile networks), or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.