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Public Advisory – Unplanned Water Disruption Notice

The Water Authority of Fiji (WAF) would like to advise its valued customers in the Western Division to prepare in advance for any potential water disruptions that may occur as a result of the recent heavy rains and subsequent flooding.
According to weather reports, this adverse weather will continue and, therefore, it is highly advisable for Fijians to prepare accordingly and to store enough water to last for at least 2 to 3 days, when it is available and while they still have the time to do so.
Heavy rainfall can have a negative impact on water supply systems, and cause blockages at the water intakes, disrupting operations, and leading to low reservoir levels.
Heavy rains also increase the level of turbidity (dirt in the water) since rainwater washes soil and sediment into the raw water sources and floodwaters carry in more dirt with them as they move.
As such, in situations where a water disruption does occur, as a result of the issues mentioned, the water that families would have stored will be able to cater to their immediate needs during the disruption period – early preparation is key.
While WAF teams will be attending to any faults that may occur as a result of blocked intakes and flooding, they will only be able to go out and conduct repair and restoration works once it is deemed safe to do so.
Water carting trucks are on standby and can be requested in the case of an emergency by calling 5777.
WAF advises customers to conserve and always store sufficient amounts of water, when it is available, to last for at least 2 to 3 days in their homes at all times. Customers are also encouraged to invest in storage containers or water tanks connected to the water system for storage and backup supply during any unplanned disruption that may arise due to emergency works or natural disasters.
For further enquiries, customers can call 3346777 and 5777 (all-mobile network users), or email
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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.