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Public Advisory – Unplanned Water Disruption Notice

Unplanned Disruption Notice – WAILA SYSTEM
The Water Authority of Fiji (WAF) would like to advise our customers that due to the below reservoirs dropping to critical levels, we are unable to operate our Kalabu pumps and as a result, our customers living in the areas listed below will be experiencing low to no water pressure until further notice.
As such, we ask residents in the following areas to prepare accordingly and store enough water for use during this temporary disruption period.
📍Kalabu reservoir
Low Pressure to No Water all feeding from Kalabu Reservoir – Valelevu, Caqiri, Nawanawa, Koka, Kinoya road, Vasant Lal Vesivesi, Yasiyasi
📍Flagstaff Reservoir
High elevated areas and all feeding from Flagstaff reservoir, Ratu Sukuna road, Queen Elizabeth drive, Muanikau road., Laucala Bay RD, McGregor road, Domain road, Victoria Parade from Sukuna Park to Nasese, Amy Street, Johnson street, Spring street, High Street, Stewart street, Brown Street.
Water carting trucks are on standby and can be requested in the case of an emergency by calling 5777 (all mobile networks).
We sincerely apologise for any inconvenience caused and we seek your patience and understanding until such time the water supply normalises.
For further enquiries, customers can call 334 6777 or short code 5777 (all mobile networks), or email
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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.