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The Water Authority of Fiji (WAF) wishes to advise its customers living in the elevated parts of Suva and Nasinu that water supply will be disrupted from this morning until 6am Friday morning (29/03).Areas affected include customers which are supplied by the following reservoirs:

  • Tovata and Wainibuku Resevoirs 
  • Nagatugatu Reservoir
  • Tacirua Reservoir
  • Dokanaisuva Reservoir 
  • Colo-i-Suva Reservoir 

WAF is currently in the process of refilling the reservoirs listed above.

The interruption in supply is due to a burst 600mm trunk main (which feeds treated water from the Waila Water Treatment Plant to the Wainibuku Reservoir) near the Waila Water Treatment Plant.

WAF crew members are currently conducting restoration works by flushing the water lines, a process done to fully normalise water supply to an area.

The Authority is kindly advising its customers residing in the areas above to use water wisely for their immediate needs during this temporary disruption period.

Water carting trucks will be provided to service the affected areas above.

For any urgent water carting requests, members of the public are to contact the Authority’s National Call Centre on 5777.

Water supply is expected to be normalized by 6am Friday morning (29/03).

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 and 5777 (Vodafone, Digicel and Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.