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The Water Authority of Fiji (WAF) wishes to advise its customers living along Nausori to Suva that they will be experiencing low water pressure to intermittent supply from now until further notice.

Affected Areas Include customers feeding from:

  • Wainibuku Reservoir
  • Tovata Reservoir
  • Kalabu Reservoir
  • Rewa Reservoir
  • Raralevu Reservoir

The interruption in water supply is due to low water levels at the service reservoirs listed above, which is a result of the planned power disruption by Energy Fiji Limited at the Waila Water Pumping Station.

As of 5:50 pm (03/11) power supply has since been restored, however, more time is required by WAF for water supply to normalize to customers.

Therefore, water supply is expected to be normalized by 6:00 pm Monday afternoon (04/11).

The Authority is kindly advising its customers residing in the areas above to store and use water wisely for their immediate needs during this temporary disruption period.

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 and 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.