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The Water Authority of Fiji (WAF) wishes to advise customers living in parts of Labasa that the low to intermittent supply of water currently faced is due to a 200mm burst main at the Vunikawakawa River Crossing and a 250mm burst main at Nasealevu as well as a suspected 200mm burst main along Rara Line.

Affected Areas Include:

200mm burst main – Vunikawakawa River Crossing

  • Nabekavu Reservoir Road
  • School Road
  • Dogoru
  • Gulab Road
  • Malkit Point
  • Kulukulu
  • Balram Point
  • Waiqele School Road
  • Vunisafa
  • Hotspring Road
  • Airport Road
  • Nasoka
  • Navakasigani
  • Nako Point
  • Solove
  • Tabucola

200mm burst main – Rara line

  • Rara Housing
  • Lajonia
  • Abua
  • Labasa Muslim College Road
  • Saint Augustine Road
  • Wailevu Village
  • Part of Airport Road
  • Tabucola Tiri 1&2
  • Qelewaqa
  • Bocalevu

250mm burst main – Nasealevu

  • Vunivau
  • Basoga
  • Parts of Soasoa
  • Batinikama

Our ground teams are currently at the leakage sites conducting repair works.

Water carting trucks are on standby to service the affected areas during the temporary disruption period.

The Authority advises customers residing in the areas above to use water wisely and to store water for their immediate needs during this temporary disruption period.

WAF urges all Fijians to practice reliance and at all times to have water stored for at least two days.

WAF also encourages customers to invest in storage containers or water tanks connected to the water system for storage and backup supply during any unplanned disruption that may arise due to emergency works or natural disasters.

We sincerely apologize for any inconvenience caused and we seek your understanding and patience until such time supplies normalize.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email   


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.