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Public Advisory – Planned Water Disruption Notice


The Water Authority of Fiji (WAF) intends to carry out cleaning works on Sedimentation Tank No.2 at the Matovo Water Treatment Plant (WTP). WAF wishes to advise its customers that as a result of these cleaning works, customers living in parts of Sigatoka listed below will be experiencing low water pressure to no water supply from 8 am Saturday (05/06/21) until further notice.

Customers residing in the areas listed are advised to store water for use during this temporary disruption period.

Affected areas include:
– Elevated areas of Olosara
– Korotogo and neighbouring areas
– Elevated areas of Sigatoka Town and neighbouring areas
– Elevated areas of Lawaqa
– Rakirakilevu, Malaqereqere and Tulalevu neighbouring areas
– Naduri, Nawamagi and Naroro

During this temporary disruption period, and for the duration of the cleaning works, the raw water inflow into the Matovo WTP will be reduced. Once cleaning works are completed, water supply to the areas listed above will be progressively normalised.

WAF urges customers to conserve and store sufficient amounts of water to last them for at least two to three days in their homes at all times. Customers are also encouraged to invest in storage containers or water tanks connected to the water system for storage and backup water supply during any unplanned disruption that may arise due to emergency works or natural disasters.

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time water supply is normalised.

Water carting trucks will be on standby to service the affected areas during the temporary disruption period.

For further enquiries, customers can call 3346777 and 5777 (all mobile networks) or email

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.