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Payment Options

As a valued customer of WAF, we have provided you with a number of bill payment options, to
supplement WAF Cashiers provided at our major office branches. Remember, it is your responsibility to inform us if you have not received your bill.

1. Cashiers at WAF Offices with EFTPOS Service

  • Nasinu (Central) 8am – 4.30pm (Mon-Fri) and 8am-12pm (Sat). 
  • Labasa (Northern) 8am – 4.30pm (Mon-Fri).
  • Namaka (Western) 8am – 4.30pm (Mon-Fri).

*Closed on Sunday and Public Holiday

 2. Licensed Agents

Cash payments are also accepted with the below-licensed agents by presenting your account number via your water bill or by using the “MyBill Info Card”. If you do not have a “MyBill lnfor Card” you can fill in the online form by clicking on the following link to place a request. https://waterauthority.com.fj/email-sms-billing-request-form/

• Courts
• MaxValue
• Sports World
• Post Fiji Limited

3. Mobile Wallet
You can make payments using the mobile wallet options listed below. You may need to register for this service and once the options are available to you can make a utility payment to the Water Authority of Fiji and reference the water account number provided on your bill statement.

• Vodafone MPaisa
• Digicel MyCash
• Sole’ App

4. Online Banking
You can also pay your bill by using internet banking services provided through your bank. You need to register for internet banking services and your reference account for the Water Authority of Fiji biller is your account number provided on your bill statement.

• HFC – Acct No: 100044565 (Bill pay code 1008005)
• WESTPAC – Acct No: 9803359182 (Bill pay code 10519)
• BRED – Acct No: 118918015 (Bill pay code 10519)
• ANZ – Acct No: 11220151 (Bill pay code 10001)
• BSP – Acct No: 7485012 (Bill pay code 70001)

NOTE: WAF will not be liable for any transactions involving fraudulent means and if customers encounter any suspicious activity or individuals claiming to represent WAF, they must report it to WAF via the Whistleblower system immediately.

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.