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The Water Authority of Fiji (WAF) is working to address and restore water supply to customers that are facing intermittent water supply in the Tamavua and Tacirua areas.

WAF General Manager Customer Services, Sekove Uluinayau said that the Authority had sustained mechanical problems to its water pumps earlier this week, these water pumps supply treated water to the Dokanisuva and Colo-i-suva reservoirs.

“We are experiencing low water levels at the Dokanisuva and Colo-i-suva reservoirs due to an electrical fault at the Nagatugatu Water Pumping Station, which feeds the Dokanisuva and Colo-i-suva reservoirs through the Tacirua Water Pumping Station,” said Mr Uluinayau.

Mr Uluinayau said that WAF worked with Energy Fiji Limited (EFL) to get the issue rectified.

The areas that will be affected due to the low water levels are the whole of Dokanisuva, the whole of Colo-I-suva and parts of Tacirua from Fiji Police Force’s Police Post in Dokanisuva to the WAF Reservoir in Dokanisuva.

Mr Uluinayau said that repair works to the mechanical problems have been completed.

“The issue has been rectified, however, we are in the process of gradually refilling water supply to the two reservoirs,” explained Mr Uluinayau.

Mr Uluinayau said that water supply is expected to be fully restored by 10pm Sunday (18/11).

Meanwhile, water carting trucks have been deployed to service all affected areas from this temporary water disruption.

“The Authority deeply regrets the inconvenience caused by this disruption to its customers and is committed to restoring water supply to the affected areas as soon as possible,” said Mr Uluinayau.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.