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The Water Authority of Fiji (WAF) is working to ensure water supply is stabilized to the Labasa area after almost one week of repair works and monitoring of the main pipeline from the Nasealevu Dam to the Benau Water Treatment Plant and Reservoir.  

This was done after six (6) burst mains occurred at the main pipeline along the Nasealevu junction in a span of five days. 

WAF’s Northern team, to ensure water supply is normalized to areas affected in the vicinity of Labasa, have been working around the clock to conduct repair works and monitor the system since last Thursday (28/11).  

The WAF team is currently doing their best to maintain operational procedures by ensuring efficient pressure and right valve settings for inflow at the Break Pressure Tank (BPT).

WAF Northern team has confirmed that the Benau Reservoir and other service reservoirs are still recovering from the Nasealevu Bulk supply main today. 

The majority of the areas that were disrupted have been normalized, however, due to low water levels at the Benau Reservoir, elevated areas may still be affected today. 

WAF continues to cart water to the following areas facing water disruptions:

  • Bulileka Cemetery Road
  • Bulileka Joinery Road
  • Bulileka Sanatan College and surrounding areas
  • Urata/ Boubale elevated areas
  • Mani/ Bangladesh elevated areas
  • Vitadra elevated areas
  • Low-cost/ Prince Andrew Road elevated areas
  • Namoli Village/ Surrounding Areas
  • Soasoa Village Road – elevated areas
  • Vunika – FSC Road
  • Bhimraj Road
  • Malau Road
  • Vunika Flats
  • Vunivau Cemetery Road
  • Basoga Areas
  • Baiganivanua/Top Line
  • Vunivau elevated areas

We would like to assure the public that WAF staff are doing their best to ensure water is normalized as soon as possible and water carting trucks will continue to service the affected areas today, and that the Authority apologizes for the inconvenience caused.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.