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The Water Authority of Fiji (WAF) is working to get water supply normalized to customers who have been experiencing low pressure to intermittent supply since yesterday (03/11).

WAF General Manager Customer Services and Acting General Manager Operations, Mr. Sekove Uluinayau said WAF crew members have been working around the clock to get water supply normalized.

“We have been working around the clock to restore water supply services to our valued customers who have been affected since yesterday,” explained Mr Uluinayau.

The latest water level readings as of midday today (04/11) indicate that water levels in our service reservoirs have improved gradually.

Mr Uluinayau seeks the understanding of customers as the water disruptions were unplanned and unintentional, due to the planned power disruption by Energy Fiji Limited (EFL) over the weekend.

As soon as power supply by EFL was temporarily switched off, the Authority’s backup Genset at the Waila Water Pumping Station had automatically kicked in moments later until midday when it had developed mechanical problems where power supply was completely switched off, causing water disruptions as there was no water supply to the Waila Water Treatment Plant from the Waila Water Pumping Station (intake).


The planned power disruption by Energy Fiji Limited (EFL) had impacted WAF’s intake supply at the Waila Water Pumping Station, this feeds raw water to the Waila Water Treatment Plant for treatment before it is released for public consumption.

As at 5:50 pm yesterday (03/11) power supply was restored, however, more time is required by WAF for water supply to normalize to customers. Water supply is expected to be normalized by 6pm this afternoon (04/11).


The interruption in water supply is due to low reservoir levels as a result of the power outage at the water intake with restoration in progress to refill the Nagatugatu, Tacirua, Dokanaisuva, and Colo-I-Suva reservoirs respectively. Water supply is expected to be normalized by 6:00 am Tuesday (05/11).

Mr Uluinayau said that apart for this, crew members have actively conducted flushing and bleeding works within the affected areas, with an effort to eliminate air locks and discolored water within the reticulation systems. The Authority highly regrets any inconvenience caused to its customers.

Meanwhile, the Authority urges customers to contact the Authority’s National Contact Centre on 3346777 or 5777 or email for water carting assistance.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.