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Media Release – WAF Installs New Generators to Improve Water Supply

The Water Authority of Fiji (WAF) has installed 2 generator sets at the Waila Raw Water Pump and Waila Water Treatment Plant to help improve the water supply to Fijians in these areas.

“Having undertaken over the last three months, site and asset inspections throughout much of our wide network we have been able to identify service delivery risks in multiple areas which we are addressing,” said WAF CEO, Mr. Barry Omundson.

“One of the high risks identified was the inadequacy of existing generators to cater for an increased demand for water in the Suva network. The installation of generators capable of activating and supporting all pumps necessary to deliver against the demand will see our customers receive a more regular supply of water through our system, particularly so as it takes in, some cases over a week to normalise supply when we experience unplanned power outages.”

“Having generators capable of meeting this demand during those times is essential in providing water to our over 60% of customers in Suva.”

WAF recorded a 13% decrease in water cuts in January 2020 compared to January 2019 and a 44% decrease in February 2020, compared to February 2019.

“But, we are not getting ahead of ourselves as while the statistics show we are experiencing fewer complaints on breaks in Suva than at the same time as last year, they still paint a poor service picture to our customers.  

“We are working hard on improving, including replacing those assets that need replacing, ensuring a consistent service delivery standard, empowering our staff to get things done sooner rather than later, and building an organizational culture capable of making every Fijian proud of the services delivered by the Water Authority of Fiji.”

“We have a long way to go, but the journey has started, and I ask all our customers to bear with us a little longer and store up to 2 days of water, especially now during the COVID-19 emergency,” Mr. Omundson said.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.