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Digital Maturity Assessment

Water Authority of Fiji Digital Maturity Assessment Questionnaire
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Purpose

This assessment measures how effectively each business unit uses governance, people, processes, data and technology to improve performance and deliver services. It helps identify priorities for digital transformation aligned to the Water Sector Strategy 2050.

How to Complete

Rate each statement from 1 to 5.
1 = Not in place
2 = Started but inconsistent
3 = Established in some areas
4 = Well established
5 = Best practice / Continuously improving

Name

Assessment Questions

1. Clear digital goals aligned with WAF strategy and supported by leadership.
2. Business processes are digital and minimise manual work.
3. Data and dashboards are used to support decisions.
4. Technology is fully utilised to improve productivity.
5. Digital services improve customer and stakeholder experience.
6. Cybersecurity responsibilities and information management are well understood.
7. The business unit promotes innovation and continuous improvement.
8. Staff have the digital skills and training required.
9. The unit collaborates effectively using digital tools.
10. The unit is prepared to adopt AI, IoT, automation and predictive analytics.

Scoring Guide

Score Level Interpretation
10–20 Emerging Predominantly manual.
21–30 Developing Inconsistent digital adoption.
31–40 Established Good digital capability.
41–45 Advanced Strong governance and integration.
46–50 Leading Digital Utility Best practice and continuous improvement.

Improvement Priorities

  • Three strengths
  •  Three improvement priorities
  •  Digital initiatives for the next 12 months
  •  Support required from ICT
  •  Expected business benefits
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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.