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Public Notice: Office Temporary Closure

Please be advised that the following branches are temporary closed for today:

* Tavua Customer Centre – closed due to heavy rain and risk of flooding.

* Lautoka Customer Centre – closed due to technical problem

* Ba Office – closed due to flooding

However for any assistance or queries are to be directed to the customer hub https://onelink.to/wafcustomerportal or phone 3346777 or mobile 5777 or email: contact@waf.com.fj

Thank you for your understanding and we apologize for the inconvenience caused.

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.