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Water meter reading and disconnection areas for the month of April, 2021

The Water Authority of Fiji (WAF) wishes to advise its customers living in some parts of Suva, Nausori, Sigatoka, Nadi, Lautoka, Ba, Tavua, Rakiraki, Labasa, Seaqaqa, and Nabouwalu that our technical team representing WAF will be conducting meter reading and meter disconnections for overdue accounts at the below locations.
Customers are kindly advised to ensure that WAF meters are accessible during exercise with no hindrance arising from gate locks or ferocious dogs.

Suva Nausori and Naboro: Customers whose meter numbers fall under the KA, KB, KC, KD, KE, KF, KK, KL, KM KP, KQ, KS, CS, NB, GB, GC, zoning category.

⦁ Suva City
⦁ Walu Bay
⦁ Toorak
⦁ Nabua
⦁ Flagstaff
⦁ Domain
⦁ Princess Road
⦁ Wailuku
⦁ Samabula
⦁ Edinburgh Drive
⦁ Macgregor Road
⦁ Extension Road
⦁ Colo-I-Suva
⦁ Naboro
⦁ Main Town Nausori
⦁ Towards Bau & Nausori Airport

Islands: Customers whose meter numbers fall under the ROT and MLA zoning category

⦁ Rotuma
⦁ Moala

LAUTOKA: Customers whose meter numbers fall under the CA, CB, CC, CG, CK meter zoning category.
⦁ Town Area Up to Lautoka Wharf Area
⦁ North-East of Town Up to Balawa Area
⦁ Waiyavi East side of Town Area
⦁ Vomo Street
⦁ Saweni, Lauwaki, Lomolomo Village

NADI: Customers whose meter numbers fall under the EA, EC, EF, meter zoning category.

⦁ Nawaka Village, Korociri, Nakurakura, Nadi Back Rd, Meganiah, Nasau
⦁ Solovi, Mulomulo, Taci, Nausori High Land
⦁ Nadi Town Area
⦁ Malawai STG 2, Namaka STG1,Carreras Rd, Votualevu

Sigatoka: Customers whose meter numbers fall under the JB, PE, PJ meter zoning category.

⦁ East side of Sigatoka, Olosara, Muasara, Narara, Oloolo
⦁ Korotogo
⦁ Nacocolevu

Ba: Customers whose meter numbers fall under the AE, AF meter zoning category.

⦁ Ba Town Area
⦁ Balevuto

Tavua: Customers whose meter numbers fall under L, V, meter zoning category

⦁ Tavua except Tagitagi
⦁ Vatukoula

Rakiraki: Customer whose meter numbers fall under the M meter zoning category

Labasa: Customers whose meter numbers fall under the BA, BD, AK, DK, BC, QV meter zoning category

⦁ Labasa Town Area
⦁ Vunivau/Soasoa
⦁ Vunicuicui
⦁ Vunika, Vuo, Malau
⦁ Siberia/Batinikama/Namoli/Vatia
⦁ Taganikula

WAF urges all customers to ensure payments of outstanding bills are done on time to avoid disconnection of services. Upon disconnection, customers can make their payments with WAF’s registered payment agents and email our contact center for facilitation of reconnection at contact@waf.com.fj

WAF customers now have the privilege of choosing a mode of bill delivery through one of the following:
⦁ Email
⦁ SMS

Customers are requested to visit the nearest customer service office and make their preferred selection for timely bill deliveries.

WAF also wishes to advise its customers to contact the Authority’s National Call Centre on 3346777 or 5777 for Vodafone, Digicel, and Inkk users or email: contact@waf.com.fj for assistance should you have not received your bills on time.

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.

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