Skip to content

Water Bill Grace Period Ends This Month

The Water Authority of Fiji (WAF) once again reminds all its customers that the grace period on paying their water bills, as part of WAF’s assistance to COVID-19 affected Fijians, ends on 31 March 2021.

WAF thanks all customers who have been clearing their bills and not letting it build up as per our regular advice during this grace period.

At less than 1 cent per litre, Fiji has one of the lowest rates in the South Pacific region and the world. However, it is important to bear in mind that the treatment of water is an expensive process.

Fijians who earn under $30,000 a year, and are currently under Government subsidy for free water, were not greatly affected by the grace period.

Initially, we gave a grace period for water payments because we did not want Fijians to be disconnected from water services during a time when there was a lot of confusion and fear.

With Fiji now being COVID-contained and things have settled down, we hope that we have helped Fijians during this grace period.

All commercial customers and institutions will need to clear all outstanding payments by 31 March 2021.

All residential customers will need to clear at least 50 per cent of their outstanding payments by 30 April 2021 and enter into a payment plan that ensures full outstanding accounts are paid by 31 December 2021, and all current bills from 1April 2021 must be paid in full by their due dates.

To pay your account please call 5777 or visit one of our offices.

For further information, you can call 334 6777 or shortcode 5777 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.