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Wainibuku Restoration Morning Update

Wainibuku Restoration Morning Update 4/5/21

#WATCH as our Chief Operating Officer, Seru Soderberg provides an update on the repair and restoration works being done to the dislocated pipe section of the inlet to the Wainibuku Reservoir as a result of a major landslide on Sunday night (02/05/21), due to the heavy rains over the weekend.

Although water is being progressively restored, repairs and recovery are still ongoing and will continue, with timeframe being dependent on the weather and safety concerns from both COVID-19 and the on-site hazards of a major landslide.

We kindly ask customers in the greater Suva area to help us, and other customers, by using water sparingly during this time so as not to strain the system, since it is still operating at a reduced capacity.

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time supplies normalise.

For further enquiries, customers can call 3346777 or toll-free short code 5777 (all mobile networks) or email



What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.