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WAF URGES CUSTOMERS TO CLEAR OVERDUE BILL ACCOUNTS

The Water Authority of Fiji (WAF) would like to remind our customers to clear their overdue water bill accounts as soon as possible, before water meter disconnection activities recommence from October 2021.

The disconnection activity will take place in 3 separate monthly phases, based on account classification, and is scheduled to take place alongside the meter reading program for the individual month.

The program is as follows:

◾ Phase 1 – Disconnection of unpaid bills for commercial accounts effective from 1 October 2021

◾ Phase 2 – Disconnection of unpaid bills for institutional accounts effective from 1 November 2021

◾ Phase 3 – Disconnection of unpaid bills for residential accounts effective from 1 December 2021

WAF Chief Operating Officer, Seru Soderberg, thanked all customers who have been clearing their bills so far, as per the reminders, and said that as the vaccination rate continues to increase on a daily basis and Fiji begins the steady climb towards recovery, unpaid bills will need to be paid.

“Providing the best possible service to Fijians is at the heart of our operations but in order to continue functioning at our best, there are many production, maintenance, development, and operational costs that need to be catered for,” said Mr Soderberg.

“We understand that some of our customers may face difficulties in clearing all of their arrears at once, and in such cases, we encourage them to call us and talk to us so that we can determine a course of action that works for both parties.”

Mr Soderberg also reminded members of the public that WAF has always supported Fijians during hard times, and is now looking for their support to help them in their time of need.

“At 15 cents for the first 1,000 litres, our water rates are the cheapest in the region and this has greatly benefitted all Fijian households.”

“In addition to this, Fijians with an annual income of less than $30,000 also get benefit from the Government-funded free water initiative, which is set to continue assisting households, and has in fact been expanded to cover an additional 250 litres per annum – that is, from 91,250 litres to 92,500 litres.”

“These initiatives are designed to take care of Fijians but the process of producing clean and safe drinking water is a costly one. This is why we need the support of our customers and urge them to clear the bills in a timely manner.”

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.

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