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The Water Authority of Fiji (WAF) would like to provide an update to the residents of Suva City, vendors of the Suva market, as well as members of the general public, on the status of the water supply to the area and works currently being conducted to normalise water supply to those affected.

WAF Chief Operating Officer, Seru Soderberg, said that the cause of the disruption was a major burst in one of the mains at the corner of Robertson Road and Rodwell Road and had been identified by the Authority on Sunday (13/02/2022) night.

“We understand that many of our customers are facing disruptions in their water supply due to this burst main and our operations teams had been mobilised to the site as soon as we had been notified of the issue,” said Mr Soderberg.

“As we speak, the teams are hard at work exposing a suspected defective branch valve affecting supply to parts of Suva City, from Robertson Road and Rodwell Road Junction to Edinburgh Drive.”

Mr Soderberg added that teams are working as quickly as possible to rectify the issue and has asked customers for their usual patience and understanding during this time.

“We understand that some of our customers may be concerned but do rest assured that our teams are prepared to work through the night to rectify this issue as quickly as possible.”

“In the meantime while repair works are ongoing, water carting trucks have been deployed since early yesterday to the surrounding areas to assist the customers with their immediate needs.

“Water carting trucks are on standby and can be requested in the case of an emergency by calling 5777 (all mobile networks).

For more information, you can call 3346777 and 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.