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Re: TC Sarai – WAF Situation Report No #5 as at 1700 Hours, 30 December 2019

This situation report entails the status of the Water Authority of Fiji’s (WAF) assets around the country in light of Tropical Cyclone Sarai:

  • WAF continues to work around the clock to provide consistent water supply to all Fijians.
  • Repairs to damages caused by TC Sarai will be carried out and water supply will be normalized once the flood waters subside to allow WAF crew members to access the affected areas.
  • Restoration operations will depend on the weather conditions and will take time as we build hydraulic capacity to restore full services.
  • Members of the public are requested to store and boil all drinking water.
  • WAF continues to inform customers on water disruptions through text messages, WAF website and Facebook page
  • Water carting trucks are on standby to service the affected areas as and when the need arises.
  • The Water Authority of Fiji requests members of the public that require water carting services, to please contact the National Call Centre on 334 6777 or 5777 or on toll-free help line on 1507.

Status of water supply around Fiji are as follows:


Deuba, Navua and Naboro – System normalising and service reservoir levels are recovering.

Korovou – Electricity supply has been restored to the Viwa booster pump and water supply has been normalised.

Suva to Nausori – Central / Eastern Systems are slowly normalizing, system is expected to stabilize within the next 48 hours. Both the Tamavua and Waila water treatment plants (WTP) are now operating in full capacity.

However, WAF requires additional time to allow the service reservoirs at Nagatugatu to recover, as we need to build hydraulic capacity to restore full services.

Areas affected due to low reservoir levels:

  1. Nagatugatu – Sakoca, Tacirua Heights, to Loa Street (Princess Road)
  2. Colo-i-Suva – Colo-i-Suva to Naisogo


Ba – Balevuto intake dam is closed due to high turbidity. Elevated areas fed from the Waiwai WTP which also includes customers in the elevated areas of Vunisamaloa and Valele.

Nadi – Normal Operations

Vaturu Dam – Normal Operations (Healthy levels).

Lautoka – Normal Operations

Sigatoka – Matovo WTP, highly turbidity in raw water which is affecting production capacity and reduced inflow. Affected areas include customers in Olosara, Rakirakilevu, Lawaqa, Kadrakulu, Malaqereqere, Oloolo, Narorom Narata, Nadromai, Uluisila, Nacocolevu and Cuvu Area. Repairs is expected to be completed by Wednesday (01/01), weather permitting.

Keiyasi System – Raw water turbidity is beyond treatment capability, resulting from high run off and river flows due to flooding. Repairs is expected to be completed by Wednesday (01/01), weather permitting.


Labasa – 200mm burst main along the Nabekavu River causing a reduction in raw-water supply to the Benau water treatment plant. Customers affected Nabekavu and Qawa area mostly affected. Repairs is expected to be completed by this afternoon (30/12) while repairs to the 150mm burst main at Nasarava has been completed.

Seaqaqa – Normal Operations.

Savusavu – Air locks at the Moliwawa intake. WAF ground teams conducting flushing works.

Taveuni – Normal Operations

Navaca Desalination Plant – Normal Operations


Kadavu – DN150 bulk main pipe burst identified, repairs is expected to be completed by Wednesday (01/01), weather permitting. Dam intake has been cleared.

For further inquiries, customers can call 334 6777 or 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.