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The Water Authority of Fiji (WAF) reminds customers to be vigilant of potential water leaks at their homes and to have them repaired as soon as possible, so as to prevent a sudden spike in the bill value.

Leaks within a customer’s compound can present themselves in various locations where water is regularly used from such as taps, toilets or shower heads or they can occur through damaged or broken water pipes.

When WAF water meter readers are out and about taking note of quarterly water usage readings, a ‘Customer Leakage Advisory Card’ is issued to the customer, if they notice an unusual spike in the units consumed.

It is then up to the customer to locate the source of the leak and have the repairs done, to avoid any further unnecessary increases in the overall bill value.

It is important for customers to note that in the case of any damage or leak after the water meter and in the area of the customers’ property, repairs need to be completed at the earliest by the customers, as this part constitutes their area of responsibility.

Therefore, the customer will be accountable for paying the bills accrued during this time, even if it is higher than usual.

Repairs for any damages or leaks that have occurred before the water meter, going back to the water main on the roadside, is the responsibility of WAF, and all expenses incurred will be taken care of by WAF.

The Authority kindly advises customers to not wait for the water meter readers to inform them of a leak but to instead monitor their own usage and to regularly check bill values for abnormalities and to contact professionals in a timely manner, so as to prevent high bill values.

For more information, you can call 3346777 and 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.