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The Water Authority of Fiji (WAF) launched their new mobile app at the WAF 2022 Central Division Annual Customer Forum, on Tuesday (31/5/22).
Using the app, customers will be able to interact with WAF in real time and quickly access up-to-date information about their account, including their water bills and transaction details, as well as receive service notifications for designated areas, water bill payment reminders, and overdue alerts.
During natural disasters such as cyclones, WAF will also be able to use the app to reach out to customers and provide vital updates pertaining to their water supply.
WAF CEO, Dr Amit Chanan said that while COVID-19 has transformed the way business is conducted, escalating the shift to online platforms in the last two years.
“Today’s launch of the WAF Mobile App, comes at a time when customers demand timeliness, flexibility and convenience of round the clock access,” Dr Chanan said.
Dr Chanan added that the app symbolises WAF’s ongoing commitment to improving their customers’ experience.

“This newly developed app will streamline our customer service management, help customers to interact with WAF from the comfort of their homes or office, and help them avoid the hassle of having to travel to visit any of our outlets.”
“I encourage all our customers to take advantage of this app so they can keep up to date with WAF services and make informed decisions for themselves.”
Customers will also be able to use the app to report public water leaks and wastewater overflows with images, submit meter readings with photos, and engage with WAF’s customer care team.
Dr Chanan said the app provides an opportunity for the community to partner with WAF in reducing water leakage around our network through the ability to quickly report.
On behalf of WAF, Dr Chanan also acknowledged the app’s developer Telecom Fiji Ltd and the WAF ICT and Customer Services Team, along with Gentrack of NZ, for their tireless efforts and commitment in successfully completing the project.
To register for the app, customers will need to enter their WAF account number as well as the email address that they would have provided to WAF. Upon verification of this information, the customer will receive an email confirming their registration as well as a web link to finish the last steps of their registration.
You can download the WAF app for Free from the Google Play store via… or the Apple Store by clicking
For further information, please call us on 3346777 (short code 5777), or email us via

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.