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WAF Informs Customers of Billing Statement Issue

Suva, Fiji – September 04, 2024 – The Water Authority of Fiji (WAF) advises its valued customers of an error that has affected some water bill statements sent via postal mail in August 2024.

Customers who received their bills through postal mail during this time are asked to disregard them. Please note that water bills sent via email or SMS are accurate and not impacted by this issue.

WAF is working to correct the affected bills and will send revised statements soon.

We apologise for any inconvenience this may have caused and appreciate your understanding as we address the issue.

For further assistance, please contact our customer service team at 3346777 or 5777 for mobile users, or email us at contact@waf.com.fj

-ENDS-

For more information, please email the WAF Communications and Stakeholder Engagement Team at media@waf.com.fj

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.