The Water of Authority of Fiji’s Customer Services department conducted its annual strategic review workshop today (02/08) with the theme “Creating a Customer-Centric Culture”.
While officiating at the event, Chief Guest – Chief Operating Officer, Samanmal Ekanayake, reminded the participants of the importance of understanding the roles of various Strategic Business Units (SBU) at the Authority in order to work together as a team.
“We need to understand the core responsibilities of each and every unit under the department and the gaps which hinder the progress of WAF in providing the best service delivery,” said Mr Ekanayake.
“You are the ambassadors, you are the interface between Water Authority and the customers, your service is very important. Dealing with customers is like a coin, it has two sides, and one side is serving the customer, but it is not only about complaint solving, it is about the operational levels as well as the development side of the Authority, and it is a collective effort.”
WAF General Manager Customer Services, Mr Sekove Uluinayau said the annual forum is a platform where all sub-units converge to discuss the challenges and their solutions, as well as to review operating processes to optimise efficiency, share achievements and to set new targets.
“The forum also invites other Strategic Business Units (SBU) to share and highlight their major changes, so that everyone is on par and everyone can align their processes as we sail in one direction,” said Mr Uluinayau.
Present at the workshop were representatives from WAF’s Strategic Planning, Lands and Legal Units, as well as the Rural Development Affairs Unit.
The workshop also saw presentations on the current customer services work and programmes in place at the Authority.
Mr Ekanayake said that WAF was committed to providing all Fijians clean water and sanitation.
The workshop concludes tomorrow, 3rd August 2018 and is being held at the Holiday Inn in Suva.