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WAF Conducts Daily Valve Operations To Assist with Raralevu Reservoir Levels

The Water Authority of Fiji (#WAF) would like to advise our valued customers living in the greater Nausori area that the WAF team will be carrying out valve operations from 10am to 4pm and from 9pm to 4am daily, at the Vuci Bypass and Nausori Offtake, to assist with filling and level retention at the Raralevu Reservoir.
The time is subjective to changes based on our reservoirs reaching critical levels due to high water demand during the day.

WAF Chief Operations Officer, Seru Soderberg, said that these works have become extremely necessary to carry out, otherwise the majority of customers receiving their water supply from the Raralevu Reservoir would be without water the following day.

“The customer base within the Suva – Nausori corridor has experienced exponential growth in the past few years and naturally, the demand for water has increased as well. These operations are, thus, essential to ensuring that a level of service is maintained to customers in Nausori,” said Mr Soderberg.

“While the scheduled time for WAF teams to begin this exercise is 9:00 pm every night, the operations could take place at an earlier time, as the exact timing is dependent on water usage and the performance of the system.”

“Customers are therefore kindly advised to collect water when it is available and to have enough in their storage to cater for at least 2 to 3 days worth of use.”
Mr Soderberg added that the frustrations faced by customers are being heard by WAF teams and they are doing their level best to address the situation and have been working on solutions to try and better manage the increase in demand for water.

“The Suva-Nausori water supply system is currently at a point whereby the current production is unable to meet the peak demand during the day time and in an effort to alleviate the issue, WAF, through the assistance of the Fijian Government, Asian Development Bank, European Investment Bank, and Green Climate Fund, has commenced with the Rewa River Water Supply Project.”

“Once completed, we can expect that production capacity will increase, leading to an increased volume of water being supplied to the greater Suva area so as to meet the demand from customers. Additionally, our teams are also working tirelessly to resolve and reduce leakages within the system as well.”
“While we do understand the frustrations that our customers are facing, we ask that they extend to us their usual patience, cooperation, and understanding until such time that supplies normalise.”

Residents living in the areas listed below are expected to experience disruptions in their water supply:

⚬ Edward Cakobau Road
⚬ Gulam Nabi Road
⚬ Cunningham Street
⚬ Nausori Health Centre
⚬ Market Lane
⚬ Brown Lane
⚬ Ross Street
⚬ Dunstan Street
⚬ Lateef Street
⚬ A portion of Kings Road
⚬ Nausori Bypass Road
⚬ Vunivivi Road
⚬ Ram Daur Chaudhary Road and all side streets
⚬ New Town Road
⚬ Tagicakobau Road
⚬ Mara Road
⚬ Rambisessar Road and all side streets
⚬ Lakena Irrigation Road
⚬ Vuci Road
⚬ Vuci South Road
⚬ Wainibokasi Road and all side streets
⚬ Vunimono Road
⚬ Nadali Feeder Road
⚬ Kuku Bau Road
⚬ Naduru Road and all side streets
⚬ Naselai Road and all side streets
⚬ Parts of Ratu Kadavulevu Road from Wainibokasi Junction to EDP Service Road Junction
⚬ Nasali Road and all side streets
⚬ Visama Road
⚬ Nakelo Road
⚬ Naitalesese Road and all connecting roads

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.