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WAF CEO Visits Northern Division

While in the Northern Division, our CEO, Dr Amit Chanan, together with his Executive Management team, took time out to speak to WAF staff at our Vatunibale Depot and Seaqaqa Depot.

Dr Chanan commended the staff for their efforts and commitment to serving Fijians of Labasa.

This was followed by a talanoa session with the staff – allowing everyone to have a dialogue with the management team on issues.

The CEO and the management team also toured the WAF Customer Service Centre in Labasa as well as our raw water intake at Navau to see first-hand the ongoing maintenance works being carried out at the catchment area and also toured the Namara Wastewater Treatment facility.

For further enquiries, customers can call 3346777 or toll-free short code 1508 (all mobile networks) or email

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.