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The Water Authority of Fiji (WAF) Board of Directors, Government team and WAF senior management this morning (21/08) met to discuss the plans in place regarding the current water situation due to the dry weather spells.

WAF Chairman, Mr Bhavesh Kumar updated the Government team on the regional-situation on the ground regarding water levels and the preventative measures that are in place.

“Due to the climatic changes resulting in the dry spells that are being experienced throughout the country, I urge members of the public to please practice water conservation byways of minimizing on the washing of cars, driveways as well as watering of gardens. We need to conserve water as every drop is precious,” said Mr Kumar.

With the rural water carting schedule being released, affected rural communities are to follow the schedule to track their areas delivery times and make available empty vessels for refilling – upon receiving water customers are to sign off a register which will be given by the WAF water carting tallyman.

“WAF is committed to providing safe, clean drinking water to all Fijians at all times, with minimum disruptions,” said Mr Kumar.

WAF General Manager Customer Services, Mr Sekove Uluinayau said the Authority will assist affected customers facing water shortages through water carting.

Mr Uluinayau said that WAF has reactivated its emergency toll-free contact line 1507 and email where affected customers can make their requests for water carting services.

“We continue to encourage those that are facing issues with their water supply in the rural areas to contact WAF on toll-free number 1507, this channel of communication is kept open and we will continue to assist them in the best way that we can.”

Please take note of the service order numbers which will be issued to you for reference and follow-up purposes,” said Mr Uluinayau.

In addition, the Authority is advising all metered customers to store sufficient amount of water for drinking and cooking purpose. Because of the aged infrastructure, there are planned and unplanned water shutdowns happening. During this time of repair, customers are requested to store water and this will also assist Authority in managing its resources efficiently.  

In attendance was the Minister for Local Government, Housing, Community Development, Infrastructure and Transport Hon. Praveen Kumar Bala, Assistant Minister for Infrastructure Hon. Vijay Nath and the Director of the National Disaster Management, Mr Anare Leweniqila, Director of Fiji Meteorological Service, Mr Ravindra Kumar, Deputy Chief Executive Officer- iTaukei Affairs Board, Mr. Josefa Toganivalu and the Deputy Secretary for Rural & Maritime Development, Disaster Management and Meteorological Services, Mrs Loata Vakacegu.

Meanwhile, the water carting schedule is available and can be viewed here.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.