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WAF 2022 Western Division Annual Customer Forum

The Water Authority of Fiji (WAF) held its 2022 Western Division Annual Customer Forum at the Tanoa Waterfront Hotel in Lautoka on 29/6/22.
This follows the successful customer forum held in the Central Division last month.

WAF CEO, Dr Amit Chanan, said that being able to hold these forums and engage directly with customers once again was very important.

“After having been postponed for the past 2 years due to the COVID-19 pandemic, it is great to be able to hold these forums as they give us the opportunity to have a face-to-face dialogue with our customers and provide them with updates on our current projects and initiatives,” said Dr Chanan.

“The feedback that we get is invaluable and is an essential component in our planning of upcoming development to assist our customers.”

Two sessions were held, one in the morning aimed at business customers and an afternoon one for residential customers – allowing for targeted discussions relevant to both sets of customers.

In addition to WAF’s current projects and future plans to expand and enhance water supply capacity and provision, the recently launched WAF app was also highlighted where customers can manage their account and issues, as well as receive information directly at their fingertips.

WAF personnel, including the CEO, presented slides and detailed various tasks and projects to the guests, as well as answering any questions that were posed.
The forum also included the announcement of the 50 winners of WAF’s e-billing registration draw, who will receive 100 dollars each.

A final customer forum for the Northern Division will be held at the Labasa Hotel Takia on 8 August, 2022.

For further information, contact WAF on 3346777 (short code 5777), or email us via

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.