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The Water Authority of Fiji (WAF) confirms that our customers living in the elevated areas of Lami, especially the upper Valenicina area, which is an intermittent supply area and residents may face disruptions in their water supply, as a result of valve operations conducted between the hours of 9:00 pm to 6:00 am, on a daily basis.

These operations are done to allow for the refilling of the Tamavua Reservoir, in an effort to ensure that water levels are healthy enough to meet peak water demands from customers over the following day.

In addition to these daily operations, residents in the area would have had their water supply affected yesterday evening (30/11/2021), due to high water turbidity and damage sustained to a pump at the Waimanu Raw Water Supply.

The high turbidity and pump damage resulted in low levels being experienced at the Tamavua Reservoir and required valve operations to be carried out to maintain levels at the Reservoir and to prevent a widespread disruption from occurring.

These low levels and valve operations had subsequently depressurised the trunk mains resulting in low pressure to no water supply to the elevated areas of Lami, which include Valenicina, Waqanake, Osonabukete, Upper Qauia, and other nearby areas.

However, the damage sustained to the pump base at the Waimanu Raw Water Supply has been completed, with works currently underway to maintain a consistent water supply, that will allow for the re-pressurisation of the trunk mains and restoration of supply to the elevated customers of the Lami System.

Any water disruptions being experienced during hours outside of the daily scheduled valve operations timeframe will be investigated.

Outside of the daily valve operations window of 9:00 pm to 6:00 am, residents of Valenicina should be receiving normal supply. Our teams are currently in the process of investigating the claim that this is not the case and water supply disruptions are faced during the day as well, in an effort to identify the root cause of this issue.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.