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Unplanned Disruption Notice – Lautoka 12 January 2023

The Water Authority of Fiji (WAF) wishes to advise its customers living in the following areas that they will be experiencing low water pressure to intermittent water supply at times from now until further notice.

Customers residing in the areas listed below are advised to use water wisely for their immediate needs during this temporary disruption period.

The interruption in supply is due to low water levels currently being experienced at Buabua, Naikabula and Qalitu reservoirs as a result of no raw water inflow caused by clogged dam outlet screens.

WAF crew members have mobilised to the site this morning and are clearing the clogged screens.

Affected areas include:
• Buabua & Naikabula Reservoir Reticulation
• Tomuka Area• Munsi Khan
• Naikabula Area
• Buabua Road
• Vatamai Road & Vatamai Village
• High Pressure Line (Drasa Dam Road, Johnson Road, Tropik Road)
• Qalitu Reservoir Reticulation
• Teidamu Area, Matawalu Village
• Naviyago Village , Vitogo Village
• Vitogo Paipai Road , Kings Highway from Vunato to Teidamu
• Lovu Hart, Lovu Seaside
• B.S. Charan Road, Ajan Road, Vatulau Road
• Choy Gopal Road and Vunato Settlement

The Authority is working to restore water supply to affected customers as soon as the raw water inflow fully normalises into Buabua Water Treatment Plant and reservoir levels recover to effective operating levels.

Water carting trucks are on standby to service the areas as and when the need arises.

For water carting requests, members of the public are to contact the Authority’s National Call Centre on 3346777 or shortcode 5777.The Authority highly regrets any inconvenience caused to its customers.For further enquiries, customers can call 3346777 or shortcode 5777 (all networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.