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Public Advisory – Unplanned Water Disruption Notice

Unplanned Water Disruption Notice – Waila Water Treatment Plant

The Water Authority of Fiji (WAF) wishes to advise our customers feeding from the Waila Water Treatment Plant, that they will be experiencing a disruption in their water supply from now until further notice, as a result of the unavoidable shutdown of our Wainibuku Raw Water and Clean Water pump. This is a necessary safety measure due to the unprecedented record levels of turbidity (dirt in water) in our raw water source caused by the heavy downpour.

Customers in the below areas are kindly advised to store, when it is available, enough amounts of water in their homes that is sufficient to last for at least 2 to 3 days and are requested to use water wisely during this temporary disruption period.

Affected areas include:

– All of those feeding from Raralevu Reservoir:

Ovea, Cautata, Vatoa, Lakena, Vunivivi,Kiuva, Naitalasese, Daku, Maumi, Vusuya, Mokani, Naila, Bau Island, Tokatoka, Nakelo, Rewa, Vunimono, Nadali Airport, Wainibokasi, Naselai

– All those feeding from Wainibuku Reservoir:

Makoi, Nepani, Nadawa, Ratu Dovi Road, Dibulu, Lokia, Davuilevu Nakasi, Koronivia, CCC & No Inflow to Tovata, Kalabu, Nasinu, Flagstaff

In addition, customers serviced by the following reservoirs are also advised to expect disruptions as teams are in the process of assessing leakages and potential damage.

– All feeding from Kalabu Reservoir:

Valelevu, Caqiri, Nawanawa, Koka, Kinoya road, Vasant Lal Vesivesi, Yasiyasi

– All those feeding from Nasinu Reservoir:

Kinoya, Caubati. Manohan, Center Point, Laucala, Nokonoko, Koka, Kinoya Road, Vasant Lal Vesivesi, Fletcher, Mukta Ben,

– All those feeding from Flagstaff Reservoir:

Ratu Sukuna Road, Queen Elizabeth Drive, Muanikau Road, Laucala Bay Road, Bau Road, McGregor Road, Domain Road, Victoria Parade from Sukuna Park to Nasese, Nailuva Road, and Albert Lee

– All those feeding from Tovata Reservoir & No Inflow to Nagatugatu Reservoir:

Makoi, Kaliveitau, Veitata, Tovata Road, Qaranivalu, Caubati Koro, Daniva, Niubalavu, Raikiwai, Niuvula, Niusawa Lane, Tacirua East, Cunningham, Khalsa Road

Water carting trucks are on standby and can be requested in case of an emergency by calling shortcode 1507 (all mobile networks).

Our teams are working towards rectifying the issue as soon as possible.

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time that supplies normalise and water quality is at a level that is safe for human consumption.

For further enquiries, customers can call 3346777 or 5777 (all mobile networks), or email

#TeamWAF #WAF #WaterForFiji #Fiji


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.