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Public Advisory


The Water Authority of Fiji (WAF) would like to advise our valued and loyal customers in the Northern Division to use water wisely and responsibly due to the decreasing availability of raw water, as a result of the dry season that is currently affecting the region.

The continuing dry weather which has led to the consistent decrease in raw water levels at our Nasealevu and Navau intake may affect our ability to produce sufficient amounts of clean water for our customers in Labasa.

In addition, customers residing in elevated areas are to anticipate low water pressure during peak hours, as valve operations are scheduled to take place in certain areas, in an effort to ration water supply.

As such, we ask that customers practice various water-saving tips such as taking shorter showers, not leaving a tap idly running, and refraining from wasteful activities such as watering plants and washing vehicles with a hosepipe and to instead, utilise buckets for controlled usage.

We also encourage customers to visit the link for more tips on how to conserve water and use water wisely.

Customers are also advised to always practice preparedness and store sufficient amounts of water to last them for at least 2 to 3 days in their homes at all times and are encouraged to invest in storage containers or water tanks connected to the water system for storage and backup water supply, during any unplanned disruption that may arise due to emergency works or natural disasters.

We look forward to the continued support and cooperation from our customers and thank them for their patience and understanding during this time.



What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.