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The Water Authority of Fiji (WAF) wishes to advise its customers living in the following areas that there will be a low pressure situation till Saturday (14/04/2018).

Affected Areas Include; 


  • Tuirara/Makoi areas
  • Lower and upper Khalsa areas
  • Nagatatugatu areas
  • Tacirua areas
  • Dokanaisuva
  • Colisuva
  • Princess road up to Wailoku Junction

The low pressure situation in water supply is as a result of power failures immediately after the cyclone and also due to clogging of the intakes & filters due to high turbid water.

The standby generators in Waila and Waimanu raw water pumping stations were operated to produce water during the power disruptions. However the amount of water produced was less than that under normal circumstances due to the limitation with generator capacities.

The amount of silt coming through the raw water pumping stations in Waimanu and Waila has also resulted in a high organic matter concentration in the water filters at the treatment plants, also contributing to the intakes and filters being clogged during this period.

Currently, the Treatment Plants are back in normal operation. However, the supply will be affected due to low water levels in our clear water reservoirs as a result of reduction of water production during the affected period.

Areas affected will be expecting low pressure to no water particularly in the elevated areas.

The Water Supply is expected to be gradually restored by Saturday evening (14/04/2018).

Water carts will be on standby to service the affected areas as and when the need arises.

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 and 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.