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Public Advisory: Planned Maintenance Works – Sigatoka from 8 am Saturday (30/09) to 4 pm Sunday (01/10).

The Water Authority of Fiji (WAF) intends to carry out urgent cleaning works on Sedimentation Tank No.1 at the Matovo Water Treatment Plant (WTP).

WAF wishes to advise its customers that as a result of these cleaning works, customers living in parts of the Sigatoka area listed below will be experiencing low water pressure to intermittent water supply from 8 am Saturday (30/09) to 4 pm Sunday (01/10).

Affected areas include:

• elevated areas of Olosara;

• Korotogo and neighbouring area;

• part of Sigatoka Town and Lawaqa area;

• Kedrakulu and neighbouring area;

• Rakirakilevu, Malaqereqere, Yadua and neighbouring areas;

• Cuvu, Uluisila, Naidovi and surrounding areas

• Naduri, Nawamagi, Naroro Nakalavo, and Malevu Village; and

• Kulukulu, Tulalevu, Sigatoka Hospital & neighbouring areas

• Natadola Golf Course & neighbouring Resorts

WAF would like to inform its customers that its Matovo Water Treatment Plant in Sigatoka has experienced an influx of very high turbid water due to flooding and this has resulted in the accumulation of high levels of silt into its sedimentation tanks.

The high level of silt in the sedimentation tanks has started to cause a bottleneck in the water treatment process at the treatment plant and this is anticipated to have further impacts on water quality, water production from the treatment plant and supply to our customers should the sedimentation tank cleaning is not carried out at the earliest.

The cleaning works require One (1) out of the Two (2) sedimentation tanks to be put out of operation to allow the sedimentation tank to be effectively cleaned. This will reduce the operating capacity of Matovo WTP by 40% during the duration of cleaning works and as a result, customers residing in the above areas will experience low water pressures to intermittent water supply. 

Water supply to the areas listed above shall be progressively normalised by 4 pm Sunday (01/10).

Customers residing in the areas listed above are advised to store water for use during this temporary disruption period.

WAF urges customers to conserve and store sufficient amounts of water to last them for at least two to three days in their homes at all times. Customers are also encouraged to invest in storage containers or water tanks connected to the water system for storage and backup water supply during any unplanned disruption that may arise due to emergency works or natural disasters.

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time water supply is normalised.

Water carting trucks will be on standby to service the affected areas during the temporary disruption period.

For further enquiries, customers can call 3346777 or shortcode 5777 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.