The Water Authority of Fiji (WAF) would like to advise our valued customers and members of the public that from noon today, our call centre will switch from the current on-premise systems to a new cloud-based system.
This switchover is part of our larger initiative to improve and enhance ICT solutions to boost operations and our service delivery to you.
The switchover will take place today, 30 December 2022, from 12:00 pm to 2.00 pm.
The call centres affected will be our WAF HQ and North Call Centre.
The new system shall enable us to provide better service to our customers – we will be able to handle more calls and greatly improve our response mechanisms.
The full switchover is expected to be completed within two hours and until then, calls being received may be dropped, unclear or queued for extended periods.
We apologise for any inconvenience caused during this short outage period which will result in enhanced service delivery.