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Public Advisory – Call Centre Upgrade

The Water Authority of Fiji (WAF) would like to advise our valued customers and members of the public that from noon today, our call centre will switch from the current on-premise systems to a new cloud-based system.

This switchover is part of our larger initiative to improve and enhance ICT solutions to boost operations and our service delivery to you.

The switchover will take place today, 30 December 2022, from 12:00 pm to 2.00 pm.

The call centres affected will be our WAF HQ and North Call Centre.

The new system shall enable us to provide better service to our customers – we will be able to handle more calls and greatly improve our response mechanisms.

The full switchover is expected to be completed within two hours and until then, calls being received may be dropped, unclear or queued for extended periods.

We apologise for any inconvenience caused during this short outage period which will result in enhanced service delivery.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.