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Our team in the Western Division recently took part in a three-day intensive training on Non-Revenue Water methodology and an overview of Pressure Management

The training helped enhance our team’s know-how regarding the significance of the Non-Revenue Water, as well as Cycle and Pressure Management, and included visits to Pressure Reducing Valve (PRV) installation sites to demonstrate its operation and provide insight into how careful planning can result in a successful pressure control scheme.

NRW Specialist, Pank Mistry, said the practical aspect was crucial.

“A practical leak detection was conducted in the field for the staff to familiarise themselves with the acoustic listening equipment and apply its operation in the field,” he said.

Upskilling of our teams to ensure they are up to date with new methodologies and advancements is a key part of our strategy for continual improvement as an organisation.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.