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Media Release – Water Disruptions in Greater Suva Area – 02.01.21

The Water Authority of Fiji (WAF) would like to advise customers on the reasons for the recent intermittent water supply to Fijians living in elevated parts of the greater Suva area in the last several days.

Heavy rains in the Naitasiri highlands had caused turbidity in the water and blockages at the Cascade Weir, resulting in low levels at the Savura Pump Station causing the raw water pumps to trip off.

Due to high flow at the Cascade Weir, WAF ground teams were unable to attend to the issue and remove the blockages until this morning (02/01) when water levels receded.

The blockages resulted in zero inflow from the Savura Pump Station, resulting in a reduced overall inflow of raw water into the Tamavua Water Treatment Plant. 

WAF ground teams removed the blockages at the Cascade a little after 10 am this morning, however, water levels at the Tamavua Water Treatment Plant are critical and are already impacting Lami and Delanivesi areas down to Togalevu. Areas in upper Samabula, Pathik and Mead Road are now experiencing low pressure to no water.

The Authority advises Fijians to always store at least 2-3 days of clean drinking water in case of emergencies like this.

Water carting trucks have been deployed to affected areas and customers are advised to call 3346777 of shortcode 5777 for water carting assistance and other enquiries.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.