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The Water Authority of Fiji (WAF) is aware of the water supply issues being experienced by certain customers in Nausori, Nakasi, Muanikoso and Waila. 

The WAF is working to address and identify the cause of the alleged kerosene-like odour that is being received in the taps of certain customers within the reticulated area. 

A team of specialists from the Authority’s National Water Quality Laboratory (NWQL) were immediately deployed yesterday (29/09) to verify and conduct water quality checks within the area. 

The team had collected water samples, these were tested on-site for chlorine residual. Further tests were conducted at the laboratory. All water quality parameters tested on site and at the laboratory were well within the Fiji National Drinking Water Quality Standards. 

Therefore, the WAF reassures customers that the water supply supplied from the Waila Water Treatment Plant is safe for human consumption, however, the Authority urges customers to boil all drinking water as a precautionary measure until the taste and odor issue has been normalized. 

Separate teams were also deployed to conduct flushing operations i.e to flush out the reticulation by opening wash-out valves and hydrants. 

Meanwhile, the Authority also made follow-up checks with customers and majority have responded positively. 

The Authority also feels that the change in taste and odor is a possible result of the recent heavy rain where most debris, minerals, slimy soil and dissolved metals were being received into the water treatment facility. 

The Authority continues to monitor the situation, more updates will be made once the situation improves.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.