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MEDIA RELEASE: WAF Provides Fijians With Clean Drinking Water

All Water Authority of Fiji (WAF) systems across the country treat water to the highest level and all drinking water quality is maintained to meet the requirements of the World Health Organization guidelines as well as the Fiji National Drinking Water Quality Standards.

The Authority’s National Water Quality Laboratory (NWQL) regularly collects and analyses water samples and operational staff ensure compliance to relevant standards.

WAF operates fully conventional, semi-conventional, and plain chlorinated water supply systems around the country. All our treatment plant facilities are operating well and the water quality produced is safe. 

There are many parameters WAF need to conform to and take into consideration in its production of water, one of which is color.  Sometimes because of heavy rain events in the catchment customers can experience slight discoloration, however the water, having been through one of our treatment facilities is safe to drink.

For further clarifications, Fijians are to contact our National Contact Center on 3346777 or shortcode 5777 or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.