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The Water Authority of Fiji (WAF) is urging its customers to pay bills on time to avoid the disconnection of their water meters.

The WAF’s general manager customer services, Sekove Uluinayau says WAF has strengthened enforcement on debt collection of overdue accounts.

“We have in place a process that alerts customers to settle their water bills on time to avoid disconnection,” he said.

Mr Uluinayau is calling on all customers with overdue bills to make payments as soon as possible as the next disconnection period will take place from December 14th, 2018.

The WAF has made its services more convenient and accessible to its customer around the country by introducing the myBill Infor card.

“Once a customer opts for a myBill inforcard, you are able to check your water bill from anywhere at any time simply by scanning the QR code on the card using a smartphone. Customers can also check their water bills online via the Authority’s website,” said Mr Uluinayau.

“We also have convenient payment channels such as counter payments at all Post Fiji outlets and Max-Val-U Supermarkets, online payments through internet banking with BSP, ANZ, Westpac, HFC and Bred Bank and mobile phone payments via the Vodafone M-Paisa and Digicel Mobile Money platforms, making it easier for our customers to pay their water bills on time.”

Mr Uluinayau explained that the WAF had in place alert systems such as phone calls, reminder letters, as well as emails and text messages, warning the customers of a possible disconnection if the accounts are not settled before the due dates. 

He said the authority had also received complaints from customers on the high water bills and this could have been caused by casual water usage or a water leak in the customer’s compound.

“But the high bill could also be a reflection of non-payment and/or insufficient payment over time.  If that is the case, a visit to any WAF Customer Services Centre would be of significance,” Mr Uluinayau said.

“We have asked customers who currently face financial hardships to avoid the disconnection process by visiting our Customer Services Centers throughout Fiji to make arrangements on the repayment of debt,” he explained.

Mr Uluinayau said that the WAF offers one of the lowest water tariff rates in the South Pacific and it is imperative that customers do their part and pay their water bills in order for the WAF to continue to provide its services consistently.

The WAF is also reminding its customers to repair any leaks on their properties immediately and always use water wisely to avoid high water bills.

Mr Uluinayau said customers with queries in regards to their water bills should contact the WAF’s 24/7 National Call Centre on 3346777 or 5777 for landline users or 5777 for mobile users or email for further assistance.

Meanwhile, customers are also urged to visit any WAF Customer Services Centre to register for SMS billing, for reminders and alerts as well as to register for electronic billing services and to also update their account details.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.